Security is our priority. We have implemented various systems and procedures to ensure your data is always protected. To better understand how we protect your data, visit our security page here

Yes, we do. Our apps are Native and available on both iOS and Android app stores.  Please note: App is launching in April 2023

Never. Lifedocs is a paid-for service, we don't need to sell data to generate income.

Subscriptions. As a paid-for service, we charge accordingly. Your data is yours and only yours to share. Our revenue is generated by customers subscribing to the platform and its services.

Your Lifedocs data is encrypted and stored with Google Cloud Storage services. Google, being a household name in the tech space. We trust their security, speed, and reliability. They are meticulous in their pursuit of innovation and excellence. Boasting a wealth of tech industry expertise that is near impossible to compete with.

Should you choose to cancel your Lifedocs subscription, you can download your account data and store it on your local machine. You will have the option of transferring the main account holder to any existing family collaborators. As the main account holder, should you choose to delete your account, the information stored for all family members will be deleted and removed from the Lifedocs database. This process cannot be undone and is irreversible. You can delete your account through your account settings in the Lifedocs application.

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If your subscription payment lapses for whatever reason, Lifedocs won't delete your data. We will first confirm that you would like to cancel your account. Please note that to access your information again, you'll need to re-subscribe.

Email support@lifedocs.co.za if you have trouble resubscribing.

Yes, your data will be removed from our main database within 72 hours. Any third-party services will be notified and connections will be removed. Our backups will be scrubbed of your data at the next backup cycle.

No, but we will be able to assist in notifying you and getting any emergency contacts that you have listed on your account to gain access. Should an emergency contact request access to your account, we will verify them first and notify you via your communication preferences as set in your profile (SMS, email, in App). We may also require documentation such as a death certificate and/or a letter of authority from an attorney

It depends:

No:
Since files and information are encrypted, only you, the account owner can decrypt those files. Additionally, staff and team members at Lifedocs are severely limited with access to any data on servers. Any maintenance that is required on the database from time to time is verified, approved by a director, and logged.

Yes:
Our vault is designed to assist customers with keeping their data valid and current. For this, we have enabled customers to set expiry dates and action points on various types of information and/or documents. Our AI system uses this type of information to create value for our customers in the form of reminders and action points. This personalised assistance is what makes our platform valuable to our customers. With this, we still cannot decrypt the information contained within the vault, so the data remains secure

We understand the value of privacy and the security of our customer's data. If you suspect a security incident, report it as soon as possible so we can begin to investigate and mitigate any issues that may be identified.

You can report security incidents here: support@lifedocs.co.za

Of course. When you try to log in, click on the “forgot password” link and follow the prompts to reset your password.

If you have lost your ability to get a 2FA code, you would need to either disable the 2FA on your account or restore 2FA using your app master/backup key.

Disabling 2FA on your account

To disable two-factor authentication on your account, begin by signing in to Lifedocs using your email and password:

1. When asked to Enter your 2FA code, select the Having difficulty?
2. Then, select the; "I can't access my authentication app option"
3. You will then be redirected to 2FA Account recovery, keep in mind that you will need:
1. Email account access to your original email address
2. Be required to confirm your personal information
4. Generally, it takes around 72 hours to restore access to your account with the help of the Support Team.

Restore 2FA using your app master/backup key

If you saved a copy of the master/backup key that was provided to you when you created your 2FA account, follow these steps to use that setup key to restore your two-factor authentication app and regain access. 

Google authenticator

1. After downloading, go ahead and open the Google Authenticator app.
2. Select begin and add an account using the Enter a provided key option
3. Enter an account name, type in your setup key in the Your key field, keep the time-based option selected and select the Add button
4. You've now restored your 2FA, and can now sign in to Lifedocs

Authy

1. After downloading, go ahead and open the Authy app
2. Continue with the verification process
3. Add an authenticator account using the Enter key manually option
4. Type in your setup key, select OK and you'll be good to go
5. You've now restored your 2FA, and can now sign in to Lifedocs

Yes. Sign in and go to your account page, you will have the option to delete your account from there.

PLEASE NOTE: Once deleted, we can never restore your data. It's deleted forever.

You can share a document when you upload it, or whenever you want by just going into the file within the Lifedocs vault and selecting the share button. You can share in 2 different ways:

1. Access levels: This will grant profile access to a friend/family member that has a Lifedocs account. They will be able to sign in and collaborate with you on your profile with read, write,or edit access levels in a secure Lifedocs vault environment. This is the most secure way of sharing.  You can adjust these settings in the contact section of the profile that you own
   
   
2. Via a secure link: If you share files via a secure link, the person with whom you are sharing will receive an email with a link to the document on our secure servers. You are then able to set an expiry date for the link. Once expired, the document will be removed and no longer available. This is great when you need to send important documents, but you don't want them sitting in someone's email inbox forever.

You can grant 3 different levels of access on your profile:

1. Reader - This gives your contact read-only access to your profile which means they cannot edit, delete or create content.  They are able to download.
2. Writer - This gives your contact the ability to edit fields, add new content, upload documents, but they cannot delete information 
3. Editor - This grants full access to your profile which gives them all the abilities that you have.  They cannot adjust access levels on contacts, only a profile owner can do this.

When you are incapacitated or have passed on, an emergency contact can access your account via the Lifedocs system. The contact will request access, and we will verify that you are unable to access the account. Once our verification process is complete, your emergency contact will be granted access.

Easy, simply login to your Lifedocs account, navigate to your contacts page, select the contact, and navigate to the delete button.

When you remove a contact from a profile, that contact will automatically lose all previous ability to access the profile.  Should you wish to give that contact access again, you would need to go ahead and add the contact and enable access.

When a contact is created, the email is a unique identifier that tells the Lifedocs platform which user is associated with that contact card and his access levels.  If you were able to change the email, then the user with the previous email address will no longer have the same access rights.

If you have made a mistake in the email address when you created a contact, you need to delete that contact and add a new one with the correct email address.